FAQs

Frequently Asked Questions

What shipping costs are involved in purchasing from Forrest & Fraser? We do not charge for shipping at Forrest and Fraser.

How will my item be packed? At Forrest and Fraser, every item that is sent will receive a final gentle clean prior to being safely wrapped in bubble wrap, surrounded with foam packing peanuts and carefully boxed. We pack items as we would want to receive them.

How will the package be labeled? The package will be discreetly labeled with no external advertising markings.

Will I be able to track my item? Yes, all items sent by Forrest and Fraser will be fully trackable.

What about customs duty? Most countries do not charge import duty on antique silver over 100 years old, any customs label will be marked to express this, unless you advise us differently. Please note that that any duty charged or additional handling fees are the buyers responsibility.

Can I return an item if I am not happy with it? Yes, we offer a 14 day no questions asked money back policy - where the buyer pays the return postage.

Further information can be found on our Shipping and Returns page, and detailed in our Terms and Conditions.  Please contact us  if there is anything you cannot find on our website and you would like to know- we would be delighted to assist you.